Support

Help from people who know your setup.

Whether it's a network, a website, an AI assistant or WiFiNexa, tell us what's wrong and the team that built it will help you fix it.

What we support

Everything we build and run.

Networks & Wi-Fi

Routers, switches, access points, firewalls, cabling and hotspot sites.

Cloud & servers

Hosting, servers, backups, email and cloud accounts we manage.

Software & websites

Websites, web apps and custom software - fixes, updates and changes.

AI & automation

Chatbots, assistants and workflows - tuning, errors and new tasks.

WiFiNexa

Portal, vouchers, payments, RADIUS and router integration.

Security

Suspicious activity, access problems and account recovery.

Raising an issue

Get help faster.

  1. 01

    Tell us who you are

    Your name, company and the site or system affected.

  2. 02

    Describe the problem

    What happened, when it started and what you've already tried.

  3. 03

    Add evidence

    Screenshots, error messages or photos of the equipment help a lot.

  4. 04

    Say how urgent it is

    Is everything down, or is it a single user or feature?

Support hours.

Business hours

Monday - Thursday 9:00 - 18:00, Friday 9:00 - 16:00, Saturday 9:00 - 13:00, Dubai time (GMT+4). We reply as soon as we can.

Managed clients

Clients on a monthly support plan get the response times and out-of-hours cover agreed in their plan.

Worldwide

We support most systems remotely, so location is rarely a barrier.

Want us to look after it all?

A monthly support plan gives you monitoring, maintenance and priority help from a team that knows your systems.